Client Experience

New Frontier Client Experience

No pressure, no problem. From your very first contact with us you will notice that our company is focused on you. Let us be a resource. Ask us questions. There is no obligation. We are here to help.

We offer a no obligation initial assessment/consultation. If you decide that we are the right home care organization for you, we will develop a Care Plan to fit your schedule and budget. Our nurse will return for the first day of service to provide on-site training for the caregiver assigned to your case.

Our nursing staff conducts supervisory phone calls twice per month and hosts a care team conference call each month which includes the caregiver, designated family member, and the patient’s attending physician if necessary/available. This is your time to stay informed and ask questions.

Every 3 months our nursing staff will perform a re-assessment to check each patient’s progress or changes in their condition. Our nursing staff will then suggest changes to the Care Plan for your consideration.

Your feedback is important to us. It is also critical in making sure that the care you or your loved one receives is at the level you expect. We value all comments that our clients have.